FAQ
Minimum Order
$20
Shipping Information
- Free Shipping on all orders $45+
- USPS Ground Advantage 4-7 business day
- Orders ship within 2 business days of receipt of order
- Expedited shipping available at additional charge of $10.00 plus any shipping fees
Satisfaction Guarantee
There's a reason we've been around as long as we have--our products make people happy! If something is wrong--or we goofed, please let us know and we will do our darndest to make sure you are happy.
Email us with your order # and info at orders@madgabs.com.
Returns & Replacements
All returns must be assigned a Return Authorization by Mad Gab's. Damages/ errors should be reported within 2 business days of receipt. Documentation of damage required.
Email your name, order number and photo proof of damage to orders@madgabs.com.
Phone & Email Orders
Call us if you'd like to speak to a live human! We keep regular mom-centered business hours from 8:30-4 Monday-Friday. If you leave a message, a Mad Gabber will gladly return your call within 24 business hours.
800.547.5823
orders@madgabs.com
Are your products safe for kids?
Absolutely. Our Moose Smooch line was designed with kids in mind—fun flavors, gentle formulas, and packaging they’ll love. No petroleum, parabens, or artificial flavors—just lip-smacking goodness. Our products are great for sensitive skin and kids from 1-101. As with any product, there are exceptions, and some folks are so sensitive even a pure and simple product will irritate—stop using if that’s you.
Are Mad Gab’s products cruelty-free?
Yes! We never test on animals. Our balms are tested only on happy humans with dry lips (and they keep coming back for more).
What is “Incubating Innovators” and who are the GabGirls?
Incubating Innovators is our teen entrepreneurship program in Maine, where students launch businesses and sell at farmer’s markets. The Gab Girls are young women Gab mentors, sharing her journey of turning “mistakes” into magic.👉 Want Gab to speak at your school, business, or event? Contact us through our Contact Page.
Can I use the Body Balms on my lips?
Yes! Our Body Balms are little miracle workers for skin head to toe—basically anywhere you need extra love!
How can I break the “lip balm addiction”?
Good news: you don’t need to. Lip balm addiction is a controversial topic and is often tied to products with drying ingredients like menthol or petroleum. Mad Gab’s balms seriously nourish lips, and if you stay hydrated and protect them from the sun, you should have happy, soft and
moose-turized lips!
How long will MadGab’s stay on for?
It depends on a lot of things—weather, eating, drinking, kissing, even sleeping! Our balms are made to sink in and keep lips soft, not sit on top like wax. Reapply as needed, but most folks find they last a good stretch.
What are the best lip balm flavors for kids, teens, andadults?
- Kids & Teens: Moose Smooch flavors like Blueberry, Raspberry, and
Vanilla. Seasonal fun like Pumpkin Spice, Hot Cocoa, and Sugar Cookie are always a hit, too. (Big kids love Moose Smooch too 😊) - Sensitive Lips: Our Unscented Moose Smooch & Cracked Hands balm are
truly unscented (no hidden scent, no funny aftertaste) and perfect for
delicate skin. - Adults: MG Signature for an elegant vibe with a formula we enrich with shea butter and cocoa butter for maximum creamy hydration.
Are your lip balmsgluten-free or vegan?
Most formulas are gluten-free. Our balms do contain beeswax, so they’re not vegan—but they are vegetarian and always cruelty-free. Check your packaging for details.
What makes Mad Gab’sdifferent from other lip balm brands?
We’ve been crafting organic lip balms since 1991—long before “clean beauty” was trendy. Gab was looking for a natural lip balm that wasn’t greasy or waxy, but couldn’t find one! She got busy in her mom’s kitchen with beeswax from a neighbor, and Mad Gab’s was born. Our products combine simple, USDA-certified organic ingredients, playful packaging, and a unique mission: mentoring teens through
our Incubating Innovators program.
I put my lip balmthrough the wash and now there are stains—help!
It happens to the best of us. Try spot-cleaning with Pink Stuff, or soak in Oxy Clean, and if you want Gab’s Mom’s go-to-secret after 70+ years of stain removal—Savon de Marseille!